At Seven Dobbin, we aim to ensure you are satisfied with your purchase. If for any reason you are not happy with the products, you may request a return or exchange, subject to the terms outlined below.
Conditions for Return
You may request a return under the following conditions:
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Damaged or Defective Products:
- You must report damaged or defective items within 7 days of delivery.
- Products must not show signs of use or wear not caused by the defect.
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Incorrect Order:
- If the item you receive differs from your order, you can return it within 7 days of receipt.
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Change of Mind:
- Unused and unopened products can be returned within 14 days of delivery.
- Items must be in their original packaging and condition.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Products marked as "Final Sale."
- Gift cards.
- Items that show signs of wear or damage not caused by manufacturing defects.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at support@sevendobbin.com or +1-800-SEVENDOBBIN within the specified time frame.
- Provide your order ID and the reason for the return.
- Follow the return instructions provided by our support team, including details on how to ship the product back to us.
Refunds
- Refunds will be issued to the original payment method within 15 days of receiving the returned product.
- Refund amounts will exclude any original shipping fees unless the return is due to a damaged, defective, or incorrect product.
- If applicable, shipping charges for returning the product may be deducted from your refund.
Exchanges
We will provide an exchange for eligible items, subject to stock availability. If the desired replacement is unavailable, we will process a refund instead.
Contact Us
For questions about the return policy or to request a return, please reach out to us:
Email: support@sevendobbin.com
Phone: +1-800-SEVENDOBBIN
Thank you for shopping with Seven Dobbin. Your satisfaction is our priority!